What is a customer portal?

A customer portal is an online environment in which customers can view contract and personal details, invoices and conditions and request new products or services. A customer portal has become indispensable for many companies and government agencies. Companies that have a customer portal developed not only increase the ease of use for their customers, but also meet the ever-growing service expectations. An additional advantage is the savings on operational costs that a customer portal can provide.

Instead of a customer portal, it is sometimes also called a client portal.

  • Increase ease of use
  • Personal online environment
  • 24/7 availability
  • Save operational costs
  • A new business or earnings model

More information?

Customer portal content

The content of the customer portal or client portal can consist of information and data, but you can also integrate specific software that increases your company’s service level and sales. To build a customer portal, a good inventory of the desired functionality, business logic and available data and systems is essential. Our experience shows that a customer portal delivers the most business value when multiple disciplines are involved.

Linking software

When creating a customer portal, linking existing systems and sources of information is an important pillar for success. This requires experience and expertise in linking software (both new and older software). HybrIT can play a key role in this through our many years of experience with complex integration platforms.

Building your portal in 7 steps

No-nonsense work on results. That’s what we love. Want to know more about the way we work?

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Let’s meet Requirements gathering Clickable demo - prototyping Delivery MVP DevOps Feasibility check Agile Development - building MVP

Building your portal in 7 steps

No-nonsense work on results. That’s what we love. Want to know more about the way we work?

READ MORE

Let’s meet Requirements gathering Feasibility check Clickable demo prototyping Agile Development - building MVP Delivery MVP DevOps

Our recent projects

Below are two recent projects. View the projects.

2021-09-01T13:48:07+02:00

Viscon Group

Service portal has been built that fully automated the quotation & purchase process of spare parts. This provides more self-service for customers, shorter delivery times and significant savings on operational costs.

2021-05-25T14:43:30+02:00

BouwKennis

Customers can view interactive reports (and purchase them directly) by logging into their own environment within the BouwKennis customer portal. In addition, manual actions by the back office to generate reports are no longer required.

2021-05-20T09:07:02+02:00

MAN Truck & Bus

A dealer portal for garages with 10+ custom plugins has been built to connect warehouse systems for stock management and order picking. The quotation process is automated and a personalized quotation formatting tool (e.g. discount module) is integrated.

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