A customer portal is an online environment in which customers can view contract and personal details, invoices and conditions and request new products or services. A customer portal has become indispensable for many companies and government agencies. Companies that have a customer portal developed not only increase the ease of use for their customers, but also meet the ever-growing service expectations. An additional advantage is the savings on operational costs that a customer portal can provide.
Instead of a customer portal, it is sometimes also called a client portal.