Technically speaking, a self-service portal consists of a user interface, data, documents and internal & external links. Everything you would like your customers to take care of online can be incorporated into a self-service portal.
The functional content of a self-service portal is very specific. It all depends on what you want to offer your customers, which back office systems you work with and e.g. which controls you want to integrate. A good inventory of the desired functionality, business logic and available data and systems is essential for this. Our experience shows that a portal delivers the most business value when multiple disciplines are involved. Think of development, sales, operations and finance.
When creating a self-service portal, linking existing systems and sources of information is an important pillar for success. This requires experience and expertise in linking software (both new and older software). HybrIT can play a key role in this through our many years of experience with complex integration platforms. Read more about API links here.