Service portal has been built that fully automated the quotation & purchase process of spare parts. This provides more self-service for customers, shorter delivery times and significant savings on operational costs.
A dealer portal for garages with 10+ custom plugins has been built to connect warehouse systems for stock management and order picking. The quotation process is automated and a personalized quotation formatting tool (e.g. discount module) is integrated.
A customer portal and mobile app to see where equipment and machines are - based on address data or GPS - and what the maintenance history is. Employees can keep track of their mechanics' fleets and thus offer more efficient maintenance to their customers. Customers can log in to view their equipment with links to product pages.
A customer portal in which customers can book slots themselves, view current data and make changes. Authentication has been set up for this and a Mulesoft integration has been built based on API LED between the portal and the back-end systems so that requests are processed immediately and correctly and current data is displayed in the customer portal.
A B2B portal and mobile app for the registration of maintenance work, history, working hours and the schedules of mechanics worldwide. The data is linked to the CRM systems that are therefore always up to date and contain far fewer errors and verification steps due to the one-time input.
A mobile app for customers that collects real time data about planning, repairs, quotations for new installations and location of the technicians. We build a business app for unit managers to have better access to the data. An important step for Hillers' digital transformation.