For a fixed low monthly fee, you receive IT support via our service level agreement. Our helpdesk is always available as a central point of contact. We carry out corrective maintenance and monitor the uptime and speed of the software. The monitoring tool runs 24/7 and we check it daily. If we find something abnormal, we will provide solicited and unsolicited advice on preventive maintenance. At least once every six months, there is a joint consultation about the maintenance and support services.
In addition, we provide preventive, adaptive and innovative maintenance and additional support (e.g. maintenance of external links). The costs associated with this are not included in the standard low monthly rate, but will be charged separately. Additional work will never be charged on without prior permission.
Curious about a service level agreement example? Click here to download our service level agreement template.